Support & returns
We're happy to help — with orders, products or returns.
Email us
Please include your order number if you have one. We usually reply within 1–2 working days.
amazingbuyhub@gmail.comAsk Buddy
Our friendly AI helper can suggest gifts and explain how returns work, any time.
Chat with BuddyReturns policy — 14 days
- You can cancel and return most items within 14 days of delivery, even if you simply changed your mind (UK Consumer Contracts Regulations).
- Change of mind: the customer pays the return postage.
- Faulty, damaged or wrong items: we cover the return cost. Tell us as soon as possible, ideally with a photo.
- Items should be unused and complete, with all parts and accessories.
- Sealed hygiene items (for example cosmetics or personal care) cannot be returned once the seal is opened, unless faulty.
- Your statutory rights under the Consumer Rights Act 2015 are not affected.
How to return an item
- Email amazingbuyhub@gmail.com within 14 days of receiving your order. Include your order number, the item and the reason for returning it.
- We reply with the return address and instructions. Some items ship from different UK suppliers, so please wait for our instructions before sending anything back.
- Pack the item securely, ideally in its original packaging, and send it using a tracked service. Keep your proof of postage.
- Once the item arrives and is checked, we refund you to your original payment method within 14 days.