Returns & Refund Policy
Last updated: 30 September 2026
You can return most items within 14 days of delivery. This page explains how.
Your rights
- You can cancel and return most items within 14 days of delivery, even if you simply changed your mind (UK Consumer Contracts Regulations).
- Change of mind: the customer pays the return postage.
- Faulty, damaged or wrong items: we cover the return cost. Tell us as soon as possible, ideally with a photo.
- Items should be unused and complete, with all parts and accessories.
- Sealed hygiene items (for example cosmetics or personal care) cannot be returned once the seal is opened, unless faulty.
- Your statutory rights under the Consumer Rights Act 2015 are not affected.
How to return an item
- Email amazingbuyhub@gmail.com within 14 days of receiving your order. Include your order number, the item and the reason for returning it.
- We reply with the return address and instructions. Some items ship from different UK suppliers, so please wait for our instructions before sending anything back.
- Pack the item securely, ideally in its original packaging, and send it using a tracked service. Keep your proof of postage.
- Once the item arrives and is checked, we refund you to your original payment method within 14 days.
Refunds
- Refunds go back to the payment method you used.
- If you cancel the whole order within 14 days, we also refund the standard delivery charge you paid.
- We may reduce a refund if an item has been handled more than needed to check it, as the law allows.
- If an item is out of stock after you paid, we refund it in full.
Contact
Email amazingbuyhub@gmail.com, or see Support.